Dispatch & Routing

Navigation guides a driver along one route that has already been chosen. Route optimization decides what the route and the stop order should be in the first place, across every stop and vehicle in the day, while respecting delivery windows, vehicle capacity, and each driver's remaining hours of service. That is the problem a dispatcher solves by hand with a spreadsheet and a wall map, and it is the problem this solution takes over. The optimizer produces a stop sequence per vehicle; the driver's navigation then handles the turns.

The difference shows up in the numbers a fleet already tracks. A hand-planned day for two vans and twelve stops typically runs longer and farther than the optimized version of the same day, and the gap widens as stops and vehicles are added. Because the plan is built from the fleet's own trip history rather than generic map speeds, the ETAs it produces are ones a customer can hold you to.

The inputs a good dispatch tool needs, live vehicle position, historical trip-time data, and hours of service remaining, are exactly what your GPS tracking devices already generate through GPS Fleet Tracking and Compliance. Building the dispatch workflow on that data instead of a disconnected system means no duplicate address entry, no re-keying of driver assignments, and no second application for the dispatcher to keep open.

It also means the dispatcher sees compliance in the same view as the work. A job that would push a driver past their driving limit is visible before it is assigned, not discovered at a roadside inspection. High Point GPS configures the dispatch add-in, imports your customer sites as zones, and trains the dispatch team on the workflow as part of setup.

The driver receives the day's stops, in order, in the driver app, the same app that holds their logs and inspections. Tapping a stop opens navigation; completing it updates the board. A change made by dispatch mid-day, a reassigned pickup or a new stop slotted in, reaches the driver without a phone call.

Customers get an ETA calculated from where the vehicle actually is and how long that leg has historically taken, and it can be shared through a link or your own customer portal. When a truck is running late, the office knows before the customer calls, which is usually the moment a dispatch tool earns its keep.