What Does a Geotab Partner Do? Installation, Setup, Support and Add-Ins

A Geotab partner installs your tracking hardware, sets up MyGeotab, connects add-ins and supports your fleet: it is your contract, your installer, your first line of support and your bill. Geotab makes the GPS tracking device and the MyGeotab platform and works with fleets through a network of authorized partners, and High Point GPS is one of them. If you searched for a "Geotab reseller", a Geotab partner is the company you are looking for. A fleet of ten, fifty or five hundred vehicles usually gets its devices, installation and help through a partner. Everyone gets the same platform, and what differs from one fleet to the next is the installation, configuration and integration work a local partner does.

The partner supplies the hardware and the plan: GPS tracking devices, cameras and IOX add-ons, plus the rate plan that sets which data and features are included. It handles professional installation in your yard or at a shop, with harnesses for your vehicle types, and handles swaps and troubleshooting afterwards. It configures the MyGeotab database with your groups, users, rules, exception reports and ELD rulesets, and that configuration decides how much value you get from the platform. It installs Geotab Marketplace add-ins and, where needed, builds custom add-ins and API integrations with your dispatch, maintenance or payroll systems. And it supports you: a person answers the phone, escalates to Geotab when the problem is on the platform side, and trains new dispatchers when staff turn over.

Some partners do all of that. Others ship a box and send a login. The device and plan price may look similar, but a year later the two fleets are in very different places.

Ask who installs, and whether they'll come to your yard. Ask what the MyGeotab setup includes: a database with your rules and reports already configured, or an empty one. Ask how many hours it takes to deal with a failed device. Ask whether they write add-ins or integrations themselves, and ask for an example. Ask for references in your industry, then ask those references how support went in month eight, not week one. Ask whether they supply cameras and ELD under the same contract, so you have one number to call. A partner that gives specific answers to all of those is doing the work.

Geotab, the company that builds the platform, was founded in Oakville, Canada. For a Canadian fleet, the partner handles the Canadian pieces: Canadian ELD certification and rulesets, MyGeotab in French with support for Quebec operations, IFTA reporting for the provinces, and cross-border configuration for fleets that run into the US. High Point GPS is a Geotab partner based in Montreal. It serves fleets across Canada and the United States in English and French, and does installation, custom add-ins and integrations in-house.

Cameras are part of it too. Geotab's own AI dash cams, the GO Focus Plus and GO Focus Pro, connect to the GPS tracking device and show up in MyGeotab, and High Point GPS supplies and installs them along with the tracking hardware. Marketplace cameras from makers such as Lytx and Rosco integrate with MyGeotab through the cloud, and other providers offer them.

Here is a Geotab partner's work for a forty-vehicle fleet over the first two months, in the order it happens.