GPS Fleet Tracking for Taxi, Limousine & Chauffeur Services

It shows the dispatcher every car, so the ride goes to the right one. Each vehicle sits on one live map with its status, the driver logged in and its distance to a new pickup, and the dispatcher can give the ride to the car that is nearest instead of the one that answered the radio first. A corporate account with a standing hotel pickup can watch the car approach. You can see the car that has sat at the airport cell lot for ninety minutes, and the one that just finished a drop-off two blocks from a new request. High Point GPS sets up the map for the dispatch desk, and the open API connects it to your booking software if you run one.

The same map answers the customer on the phone. When a passenger asks where the car is, dispatch reads the position and arrival estimate off the screen. When a passenger asks why the car has not arrived, the trip history shows whether it was dispatched late, stuck in traffic or sent to the wrong address. The GPS tracking device keeps recording trips in a parking garage with no signal, so a pickup at an underground hotel entrance lands on the record once the car comes back up.

In a fleet where cars change hands between shifts, the vehicle's record is not the driver's record. The IOX-NFCREADERA reader on the GPS tracking device asks the driver to tap a card at the start of the shift, and every trip, every speeding event and every hard brake from then on is attributed to that driver until the next login. When a licensing authority asks who was driving the car on a given ride, the answer is in the platform. When a corporate account requires that only vetted drivers serve its executives, the login record shows compliance without a paper log.

The login also opens the hours record. Ignition and login times give the start of a shift, and the platform reports hours driven against the limit the company, the licensing authority or the account sets. A driver approaching the limit shows up on the dispatch screen before the next ride is assigned. Driver scoring flags the habits that matter in a passenger vehicle, such as hard acceleration with a client in the back, and the coaching conversation starts from a specific trip on a specific day rather than a general complaint.

A fare dispute is a conversation about a route. The trip replay shows the road the car took, the speed on each segment, every stop and the time at each one, and a manager reviewing a complaint sees within a minute whether the driver went the long way or the highway was closed. A complaint that the driver was late is answered by the geofence on the pickup address and the time the car entered it. A claim that the car never arrived is answered the same way. High Point GPS sets these reports up so the person handling complaints can pull the ride by date and driver and see the whole trip on one screen.

Some disputes are about conduct rather than routes. AI dash cams with a road-facing view record what happened outside, and a cabin-facing camera, where the company chooses to run one and where local rules allow, records what happened inside. Clips are retrieved by trip and by event, and a passenger's complaint or a driver's report of an abusive fare is reviewed from footage rather than from two conflicting accounts. The company sets retention and access, and the same footage is what an insurer asks for after a collision with another vehicle.

The airport run can be the best money in the fleet or the worst, and without queue data an operator cannot tell which. A geofence around the airport holding lot records when each car entered the queue and when it left with a fare, and a report by hour of day shows the average wait. An operator who sees a two-hour average on weekday afternoons and a twenty-minute average on Sunday evenings staffs the airport accordingly. The same geofences on hotel ranks and event venues show which of them are worth a car sitting idle.

Passengers judge the fleet by the car they sit in. Electronic DVIR in the driver app has the driver walk through the vehicle before the shift, with the tires, lights, interior and any damage recorded and time-stamped, and a defect goes to the shop before the car takes its first passenger. Maintenance reminders on engine hours and mileage keep the two-shift cars serviced on time, and fault codes reach the shop the day the engine logs them. The car that would have stalled on a wedding run gets its charging fault fixed on Tuesday morning instead.