Timeline Map: Replaying a Trip Minute by Minute to Settle a Dispute

Timeline Map is a trip replay add-in that plays back a vehicle's trip minute by minute: pick the vehicle and the day, drag a scrubber along a timeline, and watch the vehicle move with its speed, status and exact time at every point. The High Point GPS platform already stores every trip, with position every few seconds, speed, stops and exceptions. The hard part is a narrow question about one afternoon: was the truck at the address, when did it arrive, how long did it sit, which way did it leave? Without a replay, you dig out the right trip and read a table or a static line on a map.

Detention disputes: the scrubber shows the truck entering the customer's geofence at 8:02, sitting stationary until 8:47 and leaving at 8:48. Missed service: the refuse truck passed the address at 7:41 at 12 km/h, which means it stopped for a bin, or at 40 km/h, which means it didn't. Incident claims: the vehicle was two streets away at the time stated. Driver questions: the route home compared with the direct route, with the stop at the plaza in between. Each answer is a timestamped screenshot, with no exported table to decode.

Dispatchers use it to settle customer calls the same day. Billing staff use it to back a detention invoice, safety managers to rebuild the minutes before an event, and municipal supervisors to answer a resident complaint about a plow or collection truck. Most questions a fleet gets are about one vehicle on one day, and that is where this tool fits.

A replay only helps if whoever answers the phone finds the answer before the caller escalates. Here are the calls fleets settle most often, and what the scrubber shows.

Timeline Map is a High Point GPS platform add-in installed into your fleet's database. It reads the trip data your GPS tracking devices already produce, so it needs no extra hardware and no driver action. High Point GPS installs it during deployments for fleets across Canada and the United States, and pairs it with geofences at customer sites so the arrival and departure times it shows match the ones on the invoice.