Zone Visit Targets: Grading Drivers Against Time-on-Site Targets for an Objective Bonus

Zone Visit Targets sets a time-on-site target for each zone, grades every visit against it from GPS data and totals the result per driver, so the driver bonus rests on a score, not a supervisor's impression. In many fleets a supervisor decides the productivity bonus, and the fast driver who takes a long lunch and the slow driver who waits at every dock get graded on how they seem. The argument at bonus time is then about fairness instead of numbers. You need a number both sides can see, calculated the same way for everyone, from data neither side entered.

Each zone is a geofence in the High Point GPS platform with its own target: fifteen minutes at a residential delivery, forty-five at a commercial dock, twenty at the transfer station. When a vehicle enters a zone, the add-in takes the entry and exit times from the GPS data, compares time on site with the target and grades the visit as on target, over or well over. Visits add up to a score per driver for the period, weighted however the fleet chooses, and the bonus formula reads it. A supervisor can excuse a visit that ran long at a busy dock, with a note that stays on the record.

Drivers see their own scores during the period, so behaviour changes before the bonus is decided, not after someone disputes it. Supervisors stop defending impressions and review exceptions. You also see which zones have targets nobody can meet, a routing or customer problem, and adjust the target without penalizing every driver. In aggregate, the same data is the dwell-time report you take to customers who keep trucks waiting.

A visit target works when it matches a standard the driver already believes in. Fleets that do this well set targets from last quarter's measured visits, not from a sales goal, so drivers who were already doing the job can reach the first month's bonus. They grade a visit by the rule the customer contract implies, such as ten minutes inside the geofence for a service call or a stop with the door sensor open for a delivery. Drivers see the same screen the manager sees, so a missed visit is a fact both can check. Targets then rise a few percent a quarter, and the bonus is paid from the report the day it runs, which gives the number weight.

Before go-live, you draw the zones as geofences with targets and agree the scoring weights with the drivers or their representatives. A bonus formula introduced without that conversation is the quickest way to lose it. High Point GPS sets up zones, targets and scoring for fleets across Canada and the United States, and adapts the grading where a collective agreement specifies how productivity is measured.